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Article 6: Complaint for non-compliance with the delivery

It is the Customer's responsibility to unpack the parcel in the presence of the carrier, check the condition of the goods at the time of delivery and the conformity of the Order delivered in the presence of the carrier before signing the Voucher to emerge from the carrier.

The Customer will not be able to issue reservations to SAS FACTORY after the departure of the carrier, even if the parcel has not been opened in the presence of the carrier.

An accepted delivery (transport voucher dated and signed without specific reservations) means that the delivered product is deemed satisfactory and can not be subject to any subsequent dispute.

In the event of anomaly noticed during the delivery, the Customer must imperatively:

  1. Indicate, on the Carrier's Voucher, its clear, precise handwritten reserves (the "subject to unpacking" or "subject to damage" formulas, are insufficient to prove the existence of damage), dated and signed (avaries, produit manquant par rapport au Bon à émarger du transporteur, colis endommagé, produit cassé …etc.).
  2. Refuse the package
  3. Confirm your complaint by letter with acknowledgment of receipt within 48 hours to SAS FACTORY Customer Service at the following address:


LE BUZZ Service clients

59000 Lille

In the event of an accepted claim, the Company SAS FACTORY will propose either a new sending

of your order, a credit or a refund.

Article 7: Right of withdrawal

The Customer has a period of fourteen (14) clear days from the delivery of the order to retract in accordance with the terms of Article L.121-20 of the Code of Consumption. Returned merchandise must be new and unpacked, in its original packaging, with no evidence of use and accompanied by all accessories, labels and notices.
As part of article L121-20 of the Consumer Code, any request for return, exchange, cancellation must be sent by registered letter with acknowledgment of receipt within fourteen (14) calendar days: Return shipping costs are the sole responsibility of the Customer.
Upon receipt of the returned goods, SAS FACTORY Company will proceed, after verification of their good compliance, to the reimbursement of sums collected for returned goods.
Non-compliant goods will never be taken back.
Be careful not to use the sneaker box as a return package. It will be necessary, as during our sending, slip your box in another box to receive intact. Any non-compliant returns will not be processed.

This right of withdrawal is exercised without penalty, with the exception of the cost of return to the charge of the Customer.
The consumer will then be refunded by re-crediting his bank account (secure transaction).


Article 8: Guarantee

The customer is expressly informed that the Company SAS FACTORY is not the producer of the products presented in the site, within the meaning of the law n ° 98-389 of May 19th, 1998 and relating to the responsibility for the defective products. As a result, the goods sold benefit from the guarantee granted by the manufacturer.
This guarantee covers the products of the current collections and not the products of the previous collections.
This warranty covers all hidden or apparent defects from the date of delivery.

Therefore, in case of damage to a person or property by a defect of the product, only the responsibility of the producer of the said product may be sought by the customer, based on the information on the product packaging.

Defects and deteriorations caused by natural wear or by an external accident (abnormal use, fire, incorrect assembly, faulty maintenance, water damage ...) or by a modification of the product not foreseen nor specified by the salesman, are excluded from warranty.

The sole obligation of the seller under the warranty is, at his option, the free replacement or restoration of the defective goods recognized by the manufacturer, without any other benefit or indemnity.

Interventions made under the guarantee shall not have the effect of prolonging its duration.


The buyer can not claim any compensation in case of immobilization of the property due to the application of the guarantee.


Extracted from the GTCS