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General Terms & Conditions of Sale

Article 1: Acceptance of the GSC

Access to the SAS FACTORY Company website, available at (hereinafter referred to as the "Site") is subject to these terms and conditions. Any order placed on the Site by a consumer non-professional physical person (hereinafter referred to as the "Customer") is subject to the terms and conditions applicable at the time of said order.

The Customer declares to accept without reservation the present general conditions. Any waiver or clause to the contrary will only be valid if it has been expressly accepted in writing by SAS FACTORY.

Any access to the Site implies the acceptance and respect of all the terms of these conditions and their unconditional acceptance. In the event that the Customer does not wish to accept all or part of these terms and conditions, he is asked to waive all use of the Site.


Article 2: Orders

The Customer places his order from the online catalog. It can if necessary modify this command.

When the Customer confirms his order by clicking on the button "Save the order", he declares to accept knowingly and without reserve the nature, the description, the delivery time and the price of the goods, as well as all the present conditions general sales terms.

The "double click" associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature (law of 13 March 2000 on the electronic signature).

A detailed acknowledgment of receipt of the order is sent to the Customer at the e-mail address he will have communicated at the time of placing his order. Any complaint due to possible or alleged inaccuracies on the acknowledgment of receipt of the order, must reach SAS FACTORY, before shipment and in any case within 3 working days, by mail to the following address: [email protected].

In the event of a typing error on the part of the Customer, the Company SAS FACTORY can not be held responsible for the impossibility for the Customer to receive the products he has ordered.

In case of unavailability of the product or delay in delivery time, the seller undertakes to inform the Customer as soon as possible by mail or telephone. The Customer may cancel or modify his order.

In any event, the Company SAS FACTORY can not be held responsible for damages caused by the unavailability of a product. Apart from the right of withdrawal (Article 7), no total or partial cancellation of order will be accepted, except express agreement of SAS FACTORY.

Article 3: The price & the method of payment

The prices are stipulated in euros all taxes included (TTC). The products are supplied at the price in effect on the date of placing the order. Payment of the full price must be made when ordering.

At no time, the sums paid can not be considered as a deposit or installments. The prices indicated on the article sheets are exclusive of transport costs which will be applied in addition and indicated during the validation of order and its confirmation.
SAS FACTORY Company retains the ownership of the products until their full payment and reserves the right to suspend any order management and any delivery from a consumer who has not fully or partially paid a previous order or with which a payment dispute would be in the course of administration.

The Customer can pay for his purchases according to the following payment methods :

  • By credit card online with the order (Visa, Mastercard) this payment is secured thanks to the system of protection and encryption 3D secure of Caisse d’épargne.
  • By Paypal.

In the latter two cases, the debit is carried out at the order validation.


  • By bank transfer: in this case, the Customer will receive an e-mail with the bank details (RIB) of SAS FACTORY in order to transfer.

In this case, the applicable delivery times will start on the day of payment or upon receipt of the transfer.

SAS FACTORY Company makes every effort to ensure the confidentiality and security of the data transmitted on the Site. In this respect, the bank data is managed exclusively by SP Plus who use a secure SSL encryption module. The payment is effective during the validation of the order.

Article 4: Delivery


Generalities :

SAS FACTORY works mainly with Colissimo Suivi for their very short delivery times and their secure delivery service against signature.

Shipping costs are based on the weight and value of your package.

In case of absence, a notice will be placed in the mailbox, notifying the availability of the parcel at the post office of the municipality. Please be precise in the shipping address and check that the name is clearly visible on the mailbox.

SAS FACTORY Company will not be held responsible if the package is returned to us because of an incomplete or incorrect address. The return shipping costs will be at the customer's expense. The consumer is required to check the condition of the goods upon delivery and report any damage due to the carrier on the delivery note accompanied by the signature of the customer, as well as SAS FACTORY, within 48 hours : this so that we can proceed to a new sending. Any claim not made in these rules and within the time limits can not be taken into account and release SAS FACTORY Company from any responsibility towards the consumer.
If the buyer waives expressly or tacitly this receipt, the goods will be deemed delivered in accordance with the order.

The expedition is carried out under 72 hours (except exceptions indicated). SAS FACTORY is not responsible for any delays caused by our partner "Colissimo" or other partners.


Quality and Quantity:

The quantity and quality of the products delivered are those fixed on the validated order. The products sold by the company SAS FACTORY are guaranteed new in accordance with the law in force and having under no circumstances been the subject of prior use.



The products offered are in accordance with the French legislation in force and the standards applicable in France.

Delivery time :

SAS FACTORY Company undertakes to ship any order for physically available items in stock within 72 hours of receipt of payment of the order. Orders placed during weekends or holidays will be processed the next business day.
SAS FACTORY undertakes to make every effort to respect the deadlines indicated on the product sheets and undertakes to use all possible means to warn the Customer of any overruns. The delivery period is agreed by the parties to the contract, according to the possibilities of supply and transport of SAS FACTORY Company and in the order of arrival of orders.

Article 5: Force Majeure

Cases of force majeure and unforeseeable events (such as strike, machine failure, supply difficulties, fire, etc.), as well as any event beyond the control of SAS FACTORY, which hinders, in whole or in part, the production the supply or transport of the goods mentioned in the order are deemed to render the order unenforceable.
SAS FACTORY Company will keep the Customer informed in a timely manner, of the events listed above:

  • quantities ready to be delivered at the time of the event, must be accepted by the Customer
  • The force majeure
  •  the fact of the prince give our company the right to terminate all or part of any order or to suspend its execution without notice or compensation

Article 6: Complaint for non-compliance with the delivery

It is the Customer's responsibility to unpack the parcel in the presence of the carrier, check the condition of the goods at the time of delivery and the conformity of the Order delivered in the presence of the carrier before signing the Voucher to emerge from the carrier.

The Customer will not be able to issue reservations to SAS FACTORY after the departure of the carrier, even if the parcel has not been opened in the presence of the carrier.

An accepted delivery (transport voucher dated and signed without specific reservations) means that the delivered product is deemed satisfactory and can not be subject to any subsequent dispute.

In the event of anomaly noticed during the delivery, the Customer must imperatively:

  1. Indicate, on the Carrier's Voucher, its clear, precise handwritten reserves (the "subject to unpacking" or "subject to damage" formulas, are insufficient to prove the existence of damage), dated and signed (avaries, produit manquant par rapport au Bon à émarger du transporteur, colis endommagé, produit cassé …etc.).
  2. Refuse the package
  3. Confirm your complaint by letter with acknowledgment of receipt within 48 hours to SAS FACTORY Customer Service at the following address:


LE BUZZ Service clients

59000 Lille

In the event of an accepted claim, the Company SAS FACTORY will propose either a new sending

of your order, a credit or a refund.

Article 7: Right of withdrawal

The Customer has a period of fourteen (14) clear days from the delivery of the order to retract in accordance with the terms of Article L.121-20 of the Code of Consumption. Returned merchandise must be new and unpacked, in its original packaging, with no evidence of use and accompanied by all accessories, labels and notices.
As part of article L121-20 of the Consumer Code, any request for return, exchange, cancellation must be sent by registered letter with acknowledgment of receipt within fourteen (14) calendar days: Return shipping costs are the sole responsibility of the Customer.
Upon receipt of the returned goods, SAS FACTORY Company will proceed, after verification of their good compliance, to the reimbursement of sums collected for returned goods.
Non-compliant goods will never be taken back.
Be careful not to use the sneaker box as a return package. It will be necessary, as during our sending, slip your box in another box to receive intact. Any non-compliant returns will not be processed.

This right of withdrawal is exercised without penalty, with the exception of the cost of return to the charge of the Customer.
The consumer will then be refunded by re-crediting his bank account (secure transaction).

N'oubliez pas de joindre le formulaire de rétractation avec l'article à retourner dans votre colis.

Article 8: Guarantee

The customer is expressly informed that the Company SAS FACTORY is not the producer of the products presented in the site, within the meaning of the law n ° 98-389 of May 19th, 1998 and relating to the responsibility for the defective products. As a result, the goods sold benefit from the guarantee granted by the manufacturer.
This guarantee covers the products of the current collections and not the products of the previous collections.
This warranty covers all hidden or apparent defects from the date of delivery.

Therefore, in case of damage to a person or property by a defect of the product, only the responsibility of the producer of the said product may be sought by the customer, based on the information on the product packaging.

Defects and deteriorations caused by natural wear or by an external accident (abnormal use, fire, incorrect assembly, faulty maintenance, water damage ...) or by a modification of the product not foreseen nor specified by the salesman, are excluded from warranty.

The sole obligation of the seller under the warranty is, at his option, the free replacement or restoration of the defective goods recognized by the manufacturer, without any other benefit or indemnity.

Interventions made under the guarantee shall not have the effect of prolonging its duration.


The buyer can not claim any compensation in case of immobilization of the property due to the application of the guarantee.


Article 9: Destination of products


Since the products sold on the Site are intended exclusively for Consumers who are natural persons, within the meaning of the Consumer Code, SAS FACTORY Company disclaims any liability in the event of resale by a Customer to local authorities or accommodation professionals. products that do not comply with current regulations, including product safety standards.


Article 10: Retention of title


SAS FACTORY Company retains full ownership of the goods sold until the effective payment of the full selling price and any late payment interest.
In the case of a sale on credit, the SAS FACTORY Company reserves the right to take back the delivered products if full payment has not been made by the due date set in the credit conditions.
In case of non-payment, SAS FACTORY may demand the return of the goods at the expense and risk of the Customer. These provisions do not prevent the transfer to the Customer, upon delivery, the risk of loss and damage to the goods sold as well as the damage it could cause.


Article 11: Personal data


Personal data is collected by the SAS FACTORY Company from the Customer in order to be able to identify and execute the order.
In accordance with the provisions of the law n ° 78-17 of January 6, 1978 modified relative to the computing, the files and the liberties, the automated processing of the personal data carried out starting from the Site was the subject of the adequate formality at the National Commission for Informatics and Liberties (CNIL).
The Customer has the right to oppose, access and rectify data concerning him at any time.

For that, it is enough for him to address his request by e-mail to: [email protected]


or by mail to the following address: 


LE BUZZ Service clients

59000 Lille


Pursuant to Article 6, 5 ° of Law No. 78-17 of 6 January 1978 as amended, personal data shall be stored in a form permitting the identification of the Client only for a period not exceeding duration necessary for the purposes for which they are collected and processed. Personal data are only accessible to authorized staff.
In the forms of collection of personal data, the Customer is informed in particular:

  • The identity of the controller
  • Of his rights on personal dataDes destinataires
  • The purpose of the treatment
  • The mandatory or optional nature of his answers. 

Article 12: Intellectual Property


The Site, as well as its original constituent elements (hereinafter referred to as the "Works") belong to the Company SAS FACTORY in their entirety, as well as all the rights relating thereto. Reproduction, in whole or in part, is systematically subject to the authorization of SAS FACTORY.

The presentation and the content of the Works together constitute works protected by the laws in force on intellectual property, of which SAS FACTORY is the holder.


Copyright :

The texts, images, drawings and lay-out as well as the graphic charter of the Works are protected by the law of the intellectual property.

It is forbidden to copy, extract, distribute or modify the content of the Works for commercial purposes.
The download as well as the printing of text, images and graphic elements are authorized for the only private and non-commercial use.
The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of SAS FACTORY.
The lack of authorization is sanctioned by the offense of counterfeiting.


Any total or partial reproduction of the trademarks and / or logos present in the Works, made from the elements of the Works without the express authorization of the Company SAS FACTORY is constitutive of counterfeit sanctioned by articles L.713-2 and following of the Code intellectual property.


Data base :

The databases established by SAS FACTORY are protected by copyright and by the law of 1 July 1998 transposing in the Intellectual Property Code of the European Directive of 11 March 1996 on the legal protection of data base. Unless authorized in writing by SAS FACTORY, any reproduction, representation, adaptation, translation and / or modification, in whole or in part, or transfer to a third party are prohibited and punishable by articles L 343-4 and following of the Code of Intellectual Property.



SAS FACTORY Company declares that it holds the rights of use or the rights of ownership of the software used within the framework of its Website. These General Conditions of Sale do not confer any rights on these software to the Customer.


Article 13 - Hypertext links


SAS FACTORY Company specifies that the use of hypertext links may lead the Customer to other websites, independent of the Site. The hypertext links established to other websites from the Site can not, under any circumstances, engage the responsibility of SAS FACTORY.

Similarly, the insertion of hypertext links to all or part of the Site is authorized, non-exclusive and revocable at any time, without the Company SAS FACTORY to provide any justification, and provided that this link does not may create against the Site a dishonest, false, derogatory or potentially harmful character. Under this authorization, SAS FACTORY Company reserves the right to oppose.

SAS FACTORY Company can not be held liable for any direct, indirect or incidental damages resulting from the access or use of information from third party websites.


Article 14: Cookies


In order to better serve the Customers, the Company SAS FACTORY measures the number of page views, the number of visits, as well as the activity of the customers on the Site.

SAS FACTORY Company uses "cookies" technology.
Cookies contain:
a unique identifier, generated randomly and the date of the last coming.

The Customer may refuse these cookies or delete them without this having any influence on his navigation in the Site.
In accordance with the provisions of Article 37 of Ordinance No. 2011-1012 of 24 August 2011, the Client's agreement results from the appropriate parameters of his internet browser or any other device under his control. Customers may oppose the registration of cookies or be warned before accepting cookies by configuring their computer as follows:


For Microsoft Internet Explorer:

  • choose the "Tools" menu, then "Internet Options"
  • click on the tab "Confidentiality"

For Mozilla Firefox:

  • choose the "Tools" menu, then "Options"
  • click on the "Cookies" tab

For Opera:

  • choose the "File" menu, then "Preferences"
  • " Private life "

For Google Chrome:

  • choose the "Customization" menu, then "Options"
  • click on the "Advanced Options" tab and then in the "Privacy" section.

All texts and images are protected by copyright. SAS FACTORY Company in full ownership. Failure to comply with this prohibition constitutes an infringement. Only use for private use is permitted, in accordance with the Code of Intellectual Property.

The reproduction of the databases (including the product catalog) is prohibited, except with the authorization of SAS FACTORY.

The user has a right of access to modify, rectify and delete data concerning him, in accordance with the law "Informatique et Liberté".


Article 15: Jurisdiction


French law governs these Terms and Conditions.

The Site is intended for consumers (within the meaning of the Consumer Code):

Any litigation (including foreground right) will be the jurisdiction of the courts designated as competent pursuant to Article L.141-5 of the Consumer Code.

By express agreement, it is assigned exclusive jurisdiction to the commercial court of LILLE (or place of registration of the SAS), for all litigation that would arise between the parties on the occasion of their commercial relations, whatever the place of delivery, the method of payment accepted, and even in the event of a warranty claim or plurality of defendants.